Call Center. Yeah, I'm happy about the new jobs. But, jeez, doesn't it seem like we're painting ourselves into a corner? Let's see, there's Hertz, Southwest, Cingular, AT&T Wirless (for now), Dobson Communications (for now), Cendant Travel, Convergys (DirecTV - who I wouldn't work for for any amount of money - when the tornado went thru Moore, May 2003, they made them stay on the phone - a tornado is half a mile away!) , AOL, the Hartford, Farmers, Williams-Sonoma, it just seems to go on and on and on. You're not going to make $35,000 a year (or more) at any call center. They give you sick leave, and then penalize you for using it. No, not every call is recorded. Certain calls are for monitoring - making sure you're saying everything you're supposed to say - making sure you're treating the customers well. And your immediate supervisor may or may not have been on the phone (and if not, that means they're telling you how to do your job, when they've never done it themselves). You may be slammed. You may be sitting on your ass for 8 hours.
Don't we as Oklahomans deserve better?
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